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Software Upgrade:
Planned Maintenance 11/9/26 - 11/16/26
Lake Region Electric Cooperative (LREC) is upgrading its customer management system to provide greater security, improved efficiency and better tools for serving members. The upgrade will require a planned maintenance window Tuesday, November 10, through Sunday, November 15, 2026. During this time, LREC and LRTC account system, and SmartHub will be offline. Members and fiber customers should be aware of the following service interruptions during the scheduled maintenance window:
- Office Closures: Wagoner and Tahlequah offices will be closed Tuesday, November 10, through Monday, November 16. Both locations will reopen with regular business hours on Tuesday, November 17. Our Hulbert headquarters will remain open during this time.
- Payments: LREC and LRTC will be unable to process payments online or by phone. Cash or check payments may still be made in person at our Hulbert headquarters. Check payments may also be mailed. All payments received during the maintenance window will be securely held and processed Monday, November 16.
- Account Changes: Service transfers, AutoPay changes and contact information updates will be unavailable.
- Disconnections: LREC and LRTC will suspend disconnections for nonpayment during the week of November 10. Standard procedures will resume Monday, November 16.
Power outage reporting and LRTC technical support will not be affected during this time. Members should continue to report outages and service issues by calling 918-772-2526. LRTC technical support will also remain available 24/7 at the same number. Beginning November 16, LREC members and LRTC subscribers will have access to a new and improved SmartHub experience. Instead of using separate applications for electric and fiber accounts, users will be able to access both through one SmartHub app.
“Soon, our members will have a single application where they can access and manage both of their accounts,” said Larry Mattes, Director of Marketing. “The added simplicity of having both accounts in one place will make it easier for our members to access their account information and make changes when needed.”
LREC and LRTC appreciate members’ patience during this important upgrade and look forward to providing a more convenient account management experience beginning November 16. The new SmartHub app can be downloaded from the App Store or Google Play by searching SmartHub, Utilities. Additional information and instructions will be available on our website.
