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Outage Reporting

Have you ever wondered how our crews go about repairing major damage to our system? If so, you're not alone. Often times members become angry when a neighbor gets power restored before they do and don't understand why they should have to wait. Click here for answers to some of the most frequently asked questions during widespread outages that may be caused by severe weather.

Though frustrating, there is a method to our madness. Our goal is to restore power as quickly as possible to as many as possible. In order to achieve this, we use a three tiered system of repairs.

When a major outage occurs, we immediately begin receiving calls from our members. Each outage report is logged into our computer system and tracked. When this information is matched up with the information from our electrical grid monitoring system, we are then able to determine where the most severe damage has occurred and prioritize repairs.

If you are ever caught in an outage, here is what you should do:

  • Call your Electric Co-op to report the outage. Be sure to have your account number or map location number ready, which can be found on your billing statement. Once we receive your report, your location is logged into our computer system for repair.
  • Please be patient if the lines are busy. During major outages, our telephone lines are overloaded with members calling to report their situation. We never take the phones off of the hook, and answer calls 24 hours a day. All calls are answered in the order they are received.
  • If you have special needs that require electricity for your well being, for example life support systems, please notify us of your circumstance either prior to or immediately following an outage. We will register this information with our dispatch department and mark your account for priority repairs. Click here to see our outage restoration proceedures.

Other helpful tips during outages

  • Tune into a local radio station for weather updates.
  • Keep a supply of blankets, flashlights, candles, spare batteries, snacks and a radio for severe weather situations.
  • Keeping your freezer closed will preserve its contents for 24-48 hours, depending on how much food is stored and the size of the unit.
  • Wrap blankets around your refrigerator or freezer to keep food cold.
  • In cold weather, close doors, windows, and curtains to save heat. Select one room to occupy and make sure it is properly ventilated. Use blankets to insulate your windows. Also, keep some non-perishable food and drink items available for extended outage situations such as ice storms.

KEEP AWAY FROM DOWNED POWER LINES! Downed lines are not insulated with protective coating. These lines could be live and cause serious injury or death if touched or approached. Do not attempt to repair the line. Instead, wait for an Electric Co-op crew to arrive and make repairs.